Ectosense support center

Recent Articles
Who will have access to my data?
Good question, we take data security very seriously! As the manufacturer of the NightOwl test and smartphone application, Ectosense will receive your data. We will also need to share it with the physician from SleepMedRx for interpretation. If you ...
Who is SleepMedRx?
We partnered up with the highly specialized sleep provider network of SleepMedRx to prescribe, oversee, and analyze your sleep test.
Who is the manufacturer of NightOwl?
Ectosense is a Belgium-based digital health innovator that has designed, validated, and manufactured NightOwl.
Is NightOwl an approved medical device?
NightOwl is a medical device cleared by the FDA for aiding in the diagnosis of sleep apnea, under K191031.
NightOwl App - Error Code 11 (NL)
Het lijkt erop dat er wat problemen zijn bij het verbinden van de NightOwl sensor met uw smartphone Volg de volgende stappen, probeer vervolgens opnieuw te verbinden met de NightOwl sensor: (Enkel Android) Zorg ervoor dat locatievoorzieningen of GPS ...

Popular Articles
NightOwl App - Error Code 07
Looks like there were some problems with last night’s sleep study. Not to worry, let’s walk through on how we can fix this. It appears the sensor was incorrectly wrapped around your finger which may have led to a failed recording. Here a couple of ...
NightOwl App - Error Code 07 (NL)
Het lijkt erop dat er wat problemen met uw opname van afgelopen nacht. Niet gevreesd, hier zijn enkele tips hoe u dit kan voorkomen Slechte signaal kwaliteit Het lijkt erop dat de sensor niet goed was bevestigd rond uw vinger. De sensor te hard of te ...
NightOwl App - Error Code 01
Looks like there were some problems with last night’s sleep study. Not to worry, let’s walk through on how we can fix this. Insufficient phone battery Your phone could have run of battery or turned off during the sleep study. It is vital for your ...
Why does the NightOwl Companion app require location permissions from me?
In order for your smartphone to be able to scan for bluetooth devices such as the NightOwl Sensor in your surroundings, the smartphone requires you to provide the NightOwl Companion app with location permissions. This is due to how bluetooth devices ...
NightOwl App - Error Code 02
Looks like there were some problems with last night’s sleep study. Not to worry, let’s walk through on how we can fix this. Insufficient phone battery Your phone could have run of battery or turned off during the sleep study. It is vital for your ...

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